Contact Us
At MaisonFloryna, your satisfaction is our top priority. We'd love to hear from you — whether it's a question about your order, sizing advice, or simply a hello.
📧 contact@maisonfloryna.com — we respond within 24 hours, 7 days a week.
Frequently Asked Questions
A question not listed here? Our team responds within 24 hours at contact@maisonfloryna.com
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How do I track my order?
How do I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. You can track your order at any time on our Track My Order page.
Can I change or cancel my order?
Can I change or cancel my order?
We process orders quickly. If you need to make a change or cancellation, contact us immediately at contact@maisonfloryna.com. We'll do our best to help, but we cannot guarantee changes once an order has been processed for shipping.
Do you ship internationally?
Do you ship internationally?
Yes — we ship worldwide. Delivery times vary by destination. Orders over $40 qualify for free shipping. International orders may be subject to customs duties, which are the responsibility of the customer.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All transactions are secured with SSL encryption.
My order seems delayed — what should I do?
My order seems delayed — what should I do?
Delivery typically takes 10–14 business days. If it's been longer than 20 business days, please contact us at contact@maisonfloryna.com with your order number and we'll look into it immediately.
I received the wrong item — what do I do?
I received the wrong item — what do I do?
We're so sorry! Contact us at contact@maisonfloryna.com with your order number and a photo of what you received. We'll send the correct item right away at no extra cost.
Can I return a sale item?
Can I return a sale item?
Items marked as 'Final Sale' are not eligible for return. All other items — including those purchased on promotion — are covered by our 100-day money-back guarantee.